Eurodib Policies

Combined Shipment Policy

Combined Shipment Policy 2025+

Important Update On Our Combined Shipment Policy 

 

 

Dear Valued Dealers, 

 

We want to inform you of an important update regarding our Combined Shipment Policy between Louis Tellier and Eurodib. Effective immediately, this policy is no longer be in place. 

The Combined Shipment Policy, which allowed for combined shipments of Louis Tellier and Eurodib products under certain conditions, has been discontinued due to recent operational changes. While we understand that this may impact the way you’ve previously placed and received orders, please know that we are committed to ensuring a smooth transition and are here to support you. 

 

What this means for you: 

  • Combined shipments will no longer be available. Going forward, all Louis Tellier and Eurodib orders will be processed and shipped separately. 
  • The procedures for cross-referencing purchase orders (POs) and requesting prepaid shipments will no longer be applicable. 

If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service teams. You can contact us at: 

 

We truly value your partnership and appreciate your understanding as we continue to improve our services. 

-The Eurodib and Louis Tellier Team- 

EURODIB Order Confirmation and Pricing Policy

For USA+

Order Confirmation, Cancellations and Pricing Policy 

Please contact your local Eurodib representative or kelsey@eurodib.com with any questions or concerns regarding Eurodib pricing and its current policies. 

 

Order Confirmations issued by Eurodib must be reviewed carefully to ensure accuracy and to avoid any potential errors. Please pay close attention to: 

  • Bill-To (Company Name & Location) 
  • Ship-To (Contact Name, Phone Number & Delivery Address) 
  • Shipping Instructions (Freight Quotes + Carriers must be clearly indicated) 
  • Purchase Order Number 
  • Item Number(s) 
  • Product Description(s) 
  • Quantities and Units (Individual vs. Pack) 
  • Pricing (Individual and Extended) 
  • Taxes 

 

 

 

Eurodib denies responsibility for errors made on Purchase Orders submitted by its customers. All discrepancies must be communicated to Eurodib (orders@eurodib.com) within 24 hours of receiving the Order Confirmation. Failure to do so may result in additional fees and/or processing delays. 

Cancellations must be communicated within 48 of submitting the Purchase Order to avoid possible shipping fees. 

Pricing Quotations are valid for a period of 30 days from when they are issued. All pricing is valid for 60 days from the Order Confirmation date. Back ordered items are not exempt from this policy. Reservation orders will be processed at the current list price on the day the item is invoiced. 

Pricing disputes will be communicated to the Purchaser or Contact Name provided on the customer’s Purchase Order. Orders are placed on a temporary processing hold until disputes are settled, and pricing is agreed upon by both parties. Response is mandatory. Eurodib denies responsibility for processing delays due to failed communication attempts. 

Changes in pricing will be communicated to customers within 30 days of planned implementation. It is the customer’s responsibility to ensure their pricing is valid and up to date. Failure to do so may result in pricing disputes and temporary processing delays. 

Appropriate currency and taxes must be identified on all Purchase Orders to avoid potential invoicing errors. 

EURODIB Order Confirmation and Pricing Policy

For Canada+

Order Confirmation, Cancellations and Pricing Policy 

Please contact your local Eurodib representative or kelsey@eurodib.com with any questions or concerns regarding Eurodib pricing and its current policies. 

 

To ensure accurate processing, all purchase orders must be submitted as attachments in PDF, Excel, or Word format. Please do not include purchase orders in the body of an email. Each attached document must include the information in the order confirmation review points below. 

Order confirmations issued by Eurodib must be reviewed carefully to ensure accuracy and prevent potential errors. Pay close attention to: 

  • Bill-To (Company Name & Location) 
  • Ship-To (Contact Name, Phone Number & Delivery Address) 
  • Shipping Instructions (Freight Quotes + Carriers must be clearly indicated) 
  • Purchase Order Number 
  • Item Number(s) 
  • Product Description(s) 
  • Quantities and Units (Individual vs. Pack) 
  • Pricing (Individual and Extended) 
  • Taxes 

 

 

Eurodib denies responsibility for errors made on Purchase Orders submitted by its customers. All discrepancies must be communicated to Eurodib (orders@eurodib.com) within 24 hours of receiving the Order Confirmation. Failure to do so may result in additional fees and/or processing delays. As Such please provide the appropriate contact information to receive the confirmations. 

Cancellations must be communicated within 48 of submitting the Purchase Order to avoid possible shipping fees. 

Pricing Quotations are valid for a period of 30 days from when they are issued. All pricing is valid for 60 days from the Order Confirmation date. Back ordered items are not exempt from this policy. Reservation orders will be processed at the current list price on the day the item is invoiced. 

Pricing disputes will be communicated to the Purchaser or Contact Name provided on the customer’s Purchase Order. Orders are placed on a temporary processing hold until disputes are settled, and pricing is agreed upon by both parties. Response is mandatory. Eurodib denies responsibility for processing delays due to failed communication attempts. 

Changes in pricing will be communicated to customers within 30 days of planned implementation. It is the customer’s responsibility to ensure their pricing is valid and up to date. Failure to do so may result in pricing disputes and temporary processing delays. 

Appropriate currency and taxes must be identified on all Purchase Orders to avoid potential invoicing errors. 

EURODIB Return Policy

Return Policy +

Return Policy 

To request a Return Authorization Number (RA#) or for any clarifications, please contact: Félix Ferron-Vanasse (1-888-956-6866 ext. 236) 

felix@eurodib.com 

  • All returned items must have prior written authorization from a Eurodib representative, which must include an Return Authorization Number (RA#). 
  • All returned items are subject to a 20% restocking fee. Return freight will be the sole responsibility of the client. If freight on the initial shipment was pre-paid by Eurodib, these freight charges will be deducted from the total refundable amount to the client. 
  • Approved returns will be accepted within 30 days from the original date of purchase. 
  • Credit is issued upon return and following approved inspection. Please allow up to 4 weeks to receive your credit or reimbursement. 
  • Returns will not, under any circumstance, be accepted on Special Order or Closeout items. 

 

Standard processing times are as follows… 

 

RA# request and approval: 2-3 business days Merchandise transit: Up to 7 business days following shipment 

Merchandise inspection: Up to 7 business days following receipt at Eurodib warehouse Credit processed: Up to 7 business days following approved inspection 

 

All non-defective merchandise returned for credit must be unused and in the original packaging. Items that are found to be used, opened and/or missing the original packaging will not be eligible for a refund and the client is responsible for return shipment fee. 

 

It is the sole responsibility of the client to ensure that the return has been authorized prior to shipment, and that the Return Authorization Number (RA#) is clearly displayed on the packaging. The client must ensure that the equipment has been adequately packaged and labelled. Failure to comply will result in a refusal for credit or reimbursement. Improperly packaged items will not be received, and the client is responsible for return shipment. Partial returns, or returns with missing parts or accessories will result in partial credit or re-imbursement. 

 

Cancelling an Order 

Open Order: Please e-mail your cancellation request to orders@eurodib.com or fax to: 1 877 956-6867 

Shipped Order: If your order has already shipped, you may refuse delivery when it arrives at your location, or accept the shipment and initiate a Return Authorization through our Returns Department. When a shipment is refused, you may be subject to a restocking fee and any additional shipping fees incurred in the process. 

EURODIB Shipping Policy

For USA+

Shipping Policy – U.S.A. 

 

Please contact Eurodib Customer Service should you have any questions or concerns regarding this policy: customerservice@eurodib.com 

 

 

Eurodib’s Head Office and Warehouse facilities are physically located in Canada. As well as select stock that are housed in our New Jersey pick and pack facility. 

Lead Times: 

-Orders are entered into our system within 24 to 48 business hours of reception.

-Orders generally ship within 3 to 4 business days after being entered pending any delays that will be noted in our weekly inventory. (please reach out to Matilde@eurodib.com to be added to this mailing list) 

 

-‘Air Shipments’ (Next, Second and 3rd Day Air) are accepted as rush orders. Should it not be clearly identified, the order will ship regular ground with our normal turnaround times and delays. 

 

Small Packages – *Less than 90 lbs. (Continental US Shipments Only): 

All packages that are picked and labeled at our Canadian warehouse and then forwarded to either the FedEx or UPS Facilities in Champlain or Plattsburgh NY for immediate shipment have no additional fees associated with this process. Eurodib pays for any/all customs, duty & entry fees for these orders. 

 

Packages shipping via FedEx will leave the same day that they are received at their facility. UPS packages cannot be guaranteed to leave the same day, they often leave the following day due to additional processing requirements. 

 

*Please verify our website and catalog as some items that are less than 90lbs must be shipped on a pallet to prevent damage during transit. 

 

Freight – Over 90 lbs.: 

Freight quotes are valid for a period of 5 days from the day they are issued. LTL from Eurodib now has two FOB locations:
F.O.B. Keasby, NJ 08832 (United States) 

F.O.B. Boucherville, QC J4B 2X7 (Canada). 

Eurodib will pay all freight charges* on orders of $3,500.00 USD net or greater, to any destination within the Continental United States.
Eurodib only provides curbside delivery. 

 

*Excluding tailgate, appointment and fuel surcharge ($100 flat rate). 

EURODIB Shipping Policy

For Canada+

Shipping Policy – Canada 

 

Please contact Eurodib Customer Service should you have any questions or concerns regarding this policy or your shipment(s): customerservice@eurodib.com 

 

Eurodib’s Head Office and Warehouse facilities are physically located in Canada. Eurodib also has select items in stock in our New Jersey warehouse 

Lead Times: 

– Orders are entered into our system within 24 to 48 hours of reception.
– Orders generally ship within 3 to 4 business days after being entered pending any exceptions/delays that will be noted in our weekly inventory. (please reach out to Matilde@eurodib.com to be added to this mailing list) 

– “Air Shipments” (Next, Second and 3rd Day Air) are accepted as rush orders. Should it not be clearly identified, the order will ship regular ground with our normal turnaround times and delays. 

 

Freight – Over 90 lbs.: 

Freight quotes are valid for a period of 5 days from the day they are issued. 

LTL items purchased from Eurodib are F.O.B. Boucherville, QC J4B 2X7 (Canada). 

Eurodib will pay all freight charges on orders of $3,750.00 CAD net or greater, excluding the following conditions: 

-Delivery to a postal code with a zero (0) as the second digit 

-Fees for tailgate service, delivery appointment and fuel surcharge (100$ flat rate will be charged) 

-Any fees relating to reshipment, redelivery or a refusal/return of goods without prior notice 

 

Before accepting an order into your facility: 

Please make sure there is no visible damage to the packaging before accepting it. If there is, please refuse the shipment or write a note on the BOL (Bill of Lading) in the event a claim must be filed after the delivery. 

 

When shipping Collect or via Third Party Freight company, any/all claims will be the sole responsibility of the shipping Account Holder. Eurodib will not be liable for damages caused by any other carrier than our own approved providers. 

 

Receiving an order: 

While we make every effort to ensure all orders are filled in and delivered without fault, we do understand that human error is inevitable. 

 

If you receive an order and determine an item(s) is missing, please contact Eurodib Customer Service immediately. Please have your P.O. #, invoice # and/or packing slip handy. Once we receive this information, we will investigate by verifying inventory levels, shipping weights and various other factors to determine the possible error(s). 

 

Claims made for missing, incorrect or damaged items must be filed within thirty (30) days of receipt/delivery of product(s). Claims made outside this time frame will not be considered. 

EURODIB Warranty Policy

Warranty Policy+

Warranty Policy 

Should you have any questions or concerns about this policy, please do not hesitate to contact us Toll Free: 1-888-956-6866. Email: service@eurodib.com 

 

Eurodib warrants all equipment sold by Eurodib through its approved suppliers only. Eurodib will repair, replace, or issue a reimbursement for any item proven to be defective due to a manufacturer’s defect. The decision to either repair, replace, or issue a reimbursement for the item in question will be entirely at the discretion of Eurodib. 

 

All warranty claims must be made directly to Eurodib. 

A valid Work Order Number, issued by Eurodib, must accompany all invoices for warranty services rendered. Invoices should be submitted directly to Eurodib for payment. Eurodib will not be responsible for any costs incurred for services rendered without prior consent from Eurodib. 

 

Non-Electric Items: 3 Months Parts & Labor  

Electric or Gas-Powered Items: 1 Year Parts & Labor 

Blast Chillers: 1 Year Parts and Labor / 3 Years Compressor  

Ice Makers: 3 Years Parts and Labor / 5 Years Compressor  

Wine Cellars: 1 Year Parts and Labor / 3 Years Compressor 

Dishwashers: 1 Year Parts and Labor (F99; L21; 2 Years Parts and Labor) 

 

Items which weigh more than 75 lbs. (34 kilos) will be serviced on-site providing they are located within a one-hour drive from the nearest warranty service location. Items that weigh less than 75lbs (34 kilos) must be brought to the warranty service location by the customer for repair. * 

 

*Warranty Service Locations available by contacting Eurodib Service Department: service@eurodib.com 

 

Eurodib will repair or replace any item found defective in material or workmanship when operated under normal use and care according to the instructions provided with the unit. Minor imperfections, surface markings due to shipping, and slight color variations are normal. Damage to equipment from misuse or abuse, such as improper cleaning, improper installation, neglect, accident, alteration, fire, theft, etc., will not be covered under warranty. This policy applies only in Canada and the contiguous United States of America; any items located outside of these two countries are not covered under warranty. The warranty on all items is non-transferable under any conditions. 

Eurodib MAP Policy

MAP Policy +

Eurodib Canada 

Minimum Advertised Price Policy 

  1. Introduction 

 

We recognize that our success is tied to the success of our network of selected authorized dealers. We also know that many of our dealers invest significant time and resources to deliver an extraordinary customer experience. We want to protect their ability to do so, while at the same time discouraging price-based advertising that would be detrimental to our dealers’ service and support efforts. As a result, Eurodib has unilaterally established this Minimum Advertised Price (“MAP”) Policy. 

 

  1. Policy Statement 

 

Eurodib, in its sole discretion, reserves the right to discontinue doing business with any reseller that advertises any product(s) covered by this MAP Policy at a price lower than the MAP. 

 

  1. General Guidelines 

 

  1. The products covered by this policy are listed in “MAP Products”. Eurodib may in its sole discretion modify this list from time to time. 
  1. Eurodib recognizes that dealers are free to make their own decisions to advertise and sell any Eurodib product at any price they choose, without consulting or advising Eurodib. Similarly, Eurodib will exercise its right to make its own decisions regarding Eurodib Authorized dealer list and referral, supplemental marketing materials, point-of-purchase displays, product allocation, new product availability, or future promotional, joint marketing, or sponsorship programs. 
  1. The MAP Policy applies to advertised prices, not the price at which MAP Products are sold or offered for sale to an individual in-store or over the telephone. 

 

  1. Advertising guidelines 

 

  1. The MAP Policy applies to all advertisements of MAP Products in any and all media, including but not limited to flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, television, radio, and public signage, as well as Internet sites, social media sites, apps, or any other electronic media. 
  1. The MAP Policy does not apply solely on premise or in-store advertising that is not distributed to customers. 
  1. Website features such as “click for price”, automated “bounce-back” pricing e-mails, pre- formatted e-mail responses, forms, and automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features are considered to be communications initiated by the dealer (rather than by the customer) and thereby constitute “advertising” under this MAP Policy. 

 

  1. It shall not be a violation of this MAP Policy to advertise that a customer may “call for price” or “email for price”, or to use similar language, specifically with respect to Eurodib Products, so long as no price is listed. 
  1. This MAP Policy also applies to any activity which Eurodib determines, in its sole discretion, is designed or intended to circumvent the intent of this MAP Policy, such as solicitations for ‘group purchases’ and the like. 
  1. It shall not be a violation of this MAP Policy to advertise in general that the reseller has “the lowest prices” or will match or beat its competitors’ prices, or to use similar phrases; so long as the reseller does not include any advertised price below MAP and otherwise complies with this MAP Policy. 
  1. From time to time, Eurodib may permit resellers to advertise MAP Products at prices lower than the MAP retail price. In such events, Eurodib reserves the right to modify or suspend the MAP retail price with respect to the affected products for a specified period of time by providing advance notice to all resellers of such changes. 
  1. From time-to-time Eurodib may offer a direct manufacturer’s rebate to customers. In such events, it shall not be a violation of this MAP Policy to advertise the availability of the manufacturer’s rebate, provided that: 
  1. The advertisement includes a MAP-compliant price, the rebate amount, and the net price after manufacturer’s rebate in the same type size and style. 
  1. an asterisk is placed next to the net price after manufacturer’s rebate; and 
  1. “*after manufacturer’s rebate” appears in the same area of the advertisement as the advertised product 

 

 

  1. Policy enforcement 

 

  1. If a dealer with a single or multiple store location violates this MAP Policy at any one store location, or on any associated website, then Eurodib will consider this to be a violation by the dealer. 
  1. Eurodib reserves the right to cancel any pending orders, restrict future orders, or suspend dealers’ account if Eurodib reasonably believes: 
  1. a dealer has violated the provisions of this policy; or 
  1. a dealer intends to violate this policy. 
  1. Eurodib’s MAP Policy Administrator is solely responsible for determining whether a violation of the MAP Policy has occurred, as well as determining appropriate sanctions. 
  1. Waivers to this MAP Policy may be granted in Eurodib’s sole discretion by the MAP Policy Administrator in writing. Eurodib Sales, Marketing, or other personnel are not authorized to modify or grant exceptions to the MAP Policy. If the MAP Policy Administrator authorizes a waiver to the MAP Policy, dealers must strictly adhere to the terms of the waiver letter. Deviation from the terms of a waiver letter is a violation of the MAP Policy. 
  1. Eurodib monitors the advertised prices of dealers, either directly or via the use of 3rd party agencies or tools. Dealers are expected to provide reasonable cooperation in any Eurodib investigations regarding possible MAP Policy violations. Hindering, obstructing, delaying, or otherwise failing to cooperate with a Eurodib MAP Policy investigation is a violation of this MAP Policy. 

     

    1. The MAP Policy will be enforced by Eurodib in its sole discretion and without notice. Dealers, distributors, resellers, have no right to enforce the MAP Policy. Violations of this policy may result in any of the sanctions up to and including termination of our business relationship, as well as any available remedies at law. All questions related to this MAP Policy should be directed to: kelsey@eurodib.com Eurodib Sales Coordinator.