Important Update On Our Combined Shipment Policy
Dear Valued Dealers,
We want to inform you of an important update regarding our Combined Shipment Policy between Louis Tellier and Eurodib. Effective immediately, this policy is no longer be in place.
The Combined Shipment Policy, which allowed for combined shipments of Louis Tellier and Eurodib products under certain conditions, has been discontinued due to recent operational changes. While we understand that this may impact the way you’ve previously placed and received orders, please know that we are committed to ensuring a smooth transition and are here to support you.
What this means for you:
If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service teams. You can contact us at:
We truly value your partnership and appreciate your understanding as we continue to improve our services.
-The Eurodib and Louis Tellier Team-
Order Confirmation, Cancellations and Pricing Policy
Please contact your local Eurodib representative or kelsey@eurodib.com with any questions or concerns regarding Eurodib pricing and its current policies.
Order Confirmations issued by Eurodib must be reviewed carefully to ensure accuracy and to avoid any potential errors. Please pay close attention to:
Eurodib denies responsibility for errors made on Purchase Orders submitted by its customers. All discrepancies must be communicated to Eurodib (orders@eurodib.com) within 24 hours of receiving the Order Confirmation. Failure to do so may result in additional fees and/or processing delays.
Cancellations must be communicated within 48 of submitting the Purchase Order to avoid possible shipping fees.
Pricing Quotations are valid for a period of 30 days from when they are issued. All pricing is valid for 60 days from the Order Confirmation date. Back ordered items are not exempt from this policy. Reservation orders will be processed at the current list price on the day the item is invoiced.
Pricing disputes will be communicated to the Purchaser or Contact Name provided on the customer’s Purchase Order. Orders are placed on a temporary processing hold until disputes are settled, and pricing is agreed upon by both parties. Response is mandatory. Eurodib denies responsibility for processing delays due to failed communication attempts.
Changes in pricing will be communicated to customers within 30 days of planned implementation. It is the customer’s responsibility to ensure their pricing is valid and up to date. Failure to do so may result in pricing disputes and temporary processing delays.
Appropriate currency and taxes must be identified on all Purchase Orders to avoid potential invoicing errors.
Order Confirmation, Cancellations and Pricing Policy
Please contact your local Eurodib representative or kelsey@eurodib.com with any questions or concerns regarding Eurodib pricing and its current policies.
To ensure accurate processing, all purchase orders must be submitted as attachments in PDF, Excel, or Word format. Please do not include purchase orders in the body of an email. Each attached document must include the information in the order confirmation review points below.
Order confirmations issued by Eurodib must be reviewed carefully to ensure accuracy and prevent potential errors. Pay close attention to:
Eurodib denies responsibility for errors made on Purchase Orders submitted by its customers. All discrepancies must be communicated to Eurodib (orders@eurodib.com) within 24 hours of receiving the Order Confirmation. Failure to do so may result in additional fees and/or processing delays. As Such please provide the appropriate contact information to receive the confirmations.
Cancellations must be communicated within 48 of submitting the Purchase Order to avoid possible shipping fees.
Pricing Quotations are valid for a period of 30 days from when they are issued. All pricing is valid for 60 days from the Order Confirmation date. Back ordered items are not exempt from this policy. Reservation orders will be processed at the current list price on the day the item is invoiced.
Pricing disputes will be communicated to the Purchaser or Contact Name provided on the customer’s Purchase Order. Orders are placed on a temporary processing hold until disputes are settled, and pricing is agreed upon by both parties. Response is mandatory. Eurodib denies responsibility for processing delays due to failed communication attempts.
Changes in pricing will be communicated to customers within 30 days of planned implementation. It is the customer’s responsibility to ensure their pricing is valid and up to date. Failure to do so may result in pricing disputes and temporary processing delays.
Appropriate currency and taxes must be identified on all Purchase Orders to avoid potential invoicing errors.
Return Policy
To request a Return Authorization Number (RA#) or for any clarifications, please contact: Félix Ferron-Vanasse (1-888-956-6866 ext. 236)
Standard processing times are as follows…
RA# request and approval: 2-3 business days Merchandise transit: Up to 7 business days following shipment
Merchandise inspection: Up to 7 business days following receipt at Eurodib warehouse Credit processed: Up to 7 business days following approved inspection
All non-defective merchandise returned for credit must be unused and in the original packaging. Items that are found to be used, opened and/or missing the original packaging will not be eligible for a refund and the client is responsible for return shipment fee.
It is the sole responsibility of the client to ensure that the return has been authorized prior to shipment, and that the Return Authorization Number (RA#) is clearly displayed on the packaging. The client must ensure that the equipment has been adequately packaged and labelled. Failure to comply will result in a refusal for credit or reimbursement. Improperly packaged items will not be received, and the client is responsible for return shipment. Partial returns, or returns with missing parts or accessories will result in partial credit or re-imbursement.
Cancelling an Order
Open Order: Please e-mail your cancellation request to orders@eurodib.com or fax to: 1 877 956-6867
Shipped Order: If your order has already shipped, you may refuse delivery when it arrives at your location, or accept the shipment and initiate a Return Authorization through our Returns Department. When a shipment is refused, you may be subject to a restocking fee and any additional shipping fees incurred in the process.
Shipping Policy – U.S.A.
Please contact Eurodib Customer Service should you have any questions or concerns regarding this policy: customerservice@eurodib.com
Eurodib’s Head Office and Warehouse facilities are physically located in Canada. As well as select stock that are housed in our New Jersey pick and pack facility.
Lead Times:
-Orders are entered into our system within 24 to 48 business hours of reception.
-Orders generally ship within 3 to 4 business days after being entered pending any delays that will be noted in our weekly inventory. (please reach out to Matilde@eurodib.com to be added to this mailing list)
-‘Air Shipments’ (Next, Second and 3rd Day Air) are accepted as rush orders. Should it not be clearly identified, the order will ship regular ground with our normal turnaround times and delays.
Small Packages – *Less than 90 lbs. (Continental US Shipments Only):
All packages that are picked and labeled at our Canadian warehouse and then forwarded to either the FedEx or UPS Facilities in Champlain or Plattsburgh NY for immediate shipment have no additional fees associated with this process. Eurodib pays for any/all customs, duty & entry fees for these orders.
Packages shipping via FedEx will leave the same day that they are received at their facility. UPS packages cannot be guaranteed to leave the same day, they often leave the following day due to additional processing requirements.
*Please verify our website and catalog as some items that are less than 90lbs must be shipped on a pallet to prevent damage during transit.
Freight – Over 90 lbs.:
Freight quotes are valid for a period of 5 days from the day they are issued. LTL from Eurodib now has two FOB locations:
F.O.B. Keasby, NJ 08832 (United States)
F.O.B. Boucherville, QC J4B 2X7 (Canada).
Eurodib will pay all freight charges* on orders of $3,500.00 USD net or greater, to any destination within the Continental United States.
Eurodib only provides curbside delivery.
*Excluding tailgate, appointment and fuel surcharge ($100 flat rate).
Shipping Policy – Canada
Please contact Eurodib Customer Service should you have any questions or concerns regarding this policy or your shipment(s): customerservice@eurodib.com
Eurodib’s Head Office and Warehouse facilities are physically located in Canada. Eurodib also has select items in stock in our New Jersey warehouse
Lead Times:
– Orders are entered into our system within 24 to 48 hours of reception.
– Orders generally ship within 3 to 4 business days after being entered pending any exceptions/delays that will be noted in our weekly inventory. (please reach out to Matilde@eurodib.com to be added to this mailing list)
– “Air Shipments” (Next, Second and 3rd Day Air) are accepted as rush orders. Should it not be clearly identified, the order will ship regular ground with our normal turnaround times and delays.
Freight – Over 90 lbs.:
Freight quotes are valid for a period of 5 days from the day they are issued.
LTL items purchased from Eurodib are F.O.B. Boucherville, QC J4B 2X7 (Canada).
Eurodib will pay all freight charges on orders of $3,750.00 CAD net or greater, excluding the following conditions:
-Delivery to a postal code with a zero (0) as the second digit
-Fees for tailgate service, delivery appointment and fuel surcharge (100$ flat rate will be charged)
-Any fees relating to reshipment, redelivery or a refusal/return of goods without prior notice
Before accepting an order into your facility:
Please make sure there is no visible damage to the packaging before accepting it. If there is, please refuse the shipment or write a note on the BOL (Bill of Lading) in the event a claim must be filed after the delivery.
When shipping Collect or via Third Party Freight company, any/all claims will be the sole responsibility of the shipping Account Holder. Eurodib will not be liable for damages caused by any other carrier than our own approved providers.
Receiving an order:
While we make every effort to ensure all orders are filled in and delivered without fault, we do understand that human error is inevitable.
If you receive an order and determine an item(s) is missing, please contact Eurodib Customer Service immediately. Please have your P.O. #, invoice # and/or packing slip handy. Once we receive this information, we will investigate by verifying inventory levels, shipping weights and various other factors to determine the possible error(s).
Claims made for missing, incorrect or damaged items must be filed within thirty (30) days of receipt/delivery of product(s). Claims made outside this time frame will not be considered.
Warranty Policy
Should you have any questions or concerns about this policy, please do not hesitate to contact us Toll Free: 1-888-956-6866. Email: service@eurodib.com
Eurodib warrants all equipment sold by Eurodib through its approved suppliers only. Eurodib will repair, replace, or issue a reimbursement for any item proven to be defective due to a manufacturer’s defect. The decision to either repair, replace, or issue a reimbursement for the item in question will be entirely at the discretion of Eurodib.
All warranty claims must be made directly to Eurodib.
A valid Work Order Number, issued by Eurodib, must accompany all invoices for warranty services rendered. Invoices should be submitted directly to Eurodib for payment. Eurodib will not be responsible for any costs incurred for services rendered without prior consent from Eurodib.
Non-Electric Items: 3 Months Parts & Labor
Electric or Gas-Powered Items: 1 Year Parts & Labor
Blast Chillers: 1 Year Parts and Labor / 3 Years Compressor
Ice Makers: 3 Years Parts and Labor / 5 Years Compressor
Wine Cellars: 1 Year Parts and Labor / 3 Years Compressor
Dishwashers: 1 Year Parts and Labor (F99; L21; 2 Years Parts and Labor)
Items which weigh more than 75 lbs. (34 kilos) will be serviced on-site providing they are located within a one-hour drive from the nearest warranty service location. Items that weigh less than 75lbs (34 kilos) must be brought to the warranty service location by the customer for repair. *
*Warranty Service Locations available by contacting Eurodib Service Department: service@eurodib.com
Eurodib will repair or replace any item found defective in material or workmanship when operated under normal use and care according to the instructions provided with the unit. Minor imperfections, surface markings due to shipping, and slight color variations are normal. Damage to equipment from misuse or abuse, such as improper cleaning, improper installation, neglect, accident, alteration, fire, theft, etc., will not be covered under warranty. This policy applies only in Canada and the contiguous United States of America; any items located outside of these two countries are not covered under warranty. The warranty on all items is non-transferable under any conditions.
Eurodib Canada
Minimum Advertised Price Policy
We recognize that our success is tied to the success of our network of selected authorized dealers. We also know that many of our dealers invest significant time and resources to deliver an extraordinary customer experience. We want to protect their ability to do so, while at the same time discouraging price-based advertising that would be detrimental to our dealers’ service and support efforts. As a result, Eurodib has unilaterally established this Minimum Advertised Price (“MAP”) Policy.
Eurodib, in its sole discretion, reserves the right to discontinue doing business with any reseller that advertises any product(s) covered by this MAP Policy at a price lower than the MAP.